Welcome to the COSTUMEISH Family!
At COSTUMEISH, we’re dedicated to making your Halloween experience absolutely magical! We understand that finding the perfect costume is essential for creating unforgettable Halloween memories, which is why we’ve designed our shipping and returns process to be as straightforward and hassle-free as possible for our global community of Halloween enthusiasts.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. During peak Halloween season, we work extra hard to maintain this processing time, but please allow for potential slight delays.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | FREE (on orders over $50) | 15-25 business days after shipping | EMS |
International Shipping Note: We ship worldwide! However, please note that we currently cannot deliver to some remote areas in Asia and other remote regions. International customers are responsible for any customs fees, import duties, or taxes that may apply in their country.
Returns & Exchanges Policy
We want you to be completely thrilled with your COSTUMEISH purchase. If your costume doesn’t quite match your spooky vision, we’re here to help!
Return Timeframe
We accept returns and exchanges within 15 days of your receipt of items.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn, unwashed, and undamaged
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
To ensure the health and safety of all our customers, certain items cannot be returned for hygiene reasons:
- Costume Make-up (opened or used products)
- Costume Facial Hair (if removed from original packaging)
- Costume Jewelry (if tags have been removed)
- Any items that have been worn, altered, or damaged
The Returns & Exchanges Process
Within 15 days of receiving your order, email our friendly support team at [email protected] with:
- Your order number
- The item(s) you wish to return or exchange
- Reason for return
- Whether you prefer an exchange or refund
Our team will respond within 24-48 hours (we’re especially quick during our busy Halloween season!) with:
- A Return Authorization Number
- Detailed return shipping instructions
- A printable return label if applicable
Carefully pack your items in the original packaging, include all tags and documentation, and ship to:
COSTUMEISH Returns
4221 U.S. 5
Burke, US 05871
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item shipped, defective product, etc.).
Important: We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Processing
Once we receive and inspect your return, we’ll send you an email to notify you that we’ve received your returned item. We’ll also notify you of the approval or rejection of your refund.
Refund Timeline
- Approved refunds are processed within 3-5 business days
- Refunds will be issued to your original payment method
- Depending on your payment provider, it may take 5-10 business days for the refund to appear on your statement
Accepted Payment Methods for Refunds
We issue refunds to the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Exchanges
We’re happy to exchange items for a different size or style, subject to availability. If you need an exchange:
- Follow the standard return process above
- Clearly indicate in your email that you want an exchange
- Specify the replacement item you’d prefer
We’ll ship your new item once we receive your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.
International Returns
As we serve Halloween lovers worldwide (excluding some remote areas in Asia and other regions), international customers are responsible for any customs fees, duties, or taxes associated with their return. We recommend declaring the package as “Returned Goods” to potentially reduce these fees.
Need Help?
Our family-focused support team is here to make your return experience as magical as your Halloween celebration! Contact us at [email protected] – we’re especially attentive during the busy Halloween season to ensure nothing stands between you and your perfect costume experience!
Thank you for being part of the COSTUMEISH family. We’re committed to making your Halloween adventures unforgettable!
© 2023 COSTUMEISH Halloween Store. All rights reserved.
Website: costumeishstore.com | Email: [email protected]